If the videos will not load and play when using the Chrome browser try the following:
- Click the “Customise and Control Chrome” button. Normally its at the top right and has three horizontal lines
- Choose “Settings”
- Scroll down to the bottom of the page and click on “Show Advanced Settings”
- Scroll Down to “System” – its almost at the bottom of the page
- Make sure that the box against “Use hardware acceleration when available” is unchecked
If you have to uncheck it you will also need to close and restart the browser.